Our goal is to ensure complete satisfaction with all our services. If you need to make changes or cannot use a program, please review our cancellation and refund policy below.
Cancellation:
- Cancellation of online fitness programs or personal training sessions is free of charge if done at least 24 hours before the scheduled start.
- For group classes, cancellations must be made at least 12 hours before the session begins. After this period, the full program fee will be charged.
- Subscription cancellations can be requested within 14 days of purchase, provided the service has not been used.
Refunds:
- Refund requests must be submitted to our customer service at example@gmail.com.
- If the service did not meet your expectations, a refund request can be made after completing the full program.
- Subscription refunds are only valid if the service has not been accessed.
Exceptional Cases:
- If cancellation is due to medical reasons, a full refund will be granted, provided a valid medical certificate is submitted at least 48 hours before the service starts.
Please ensure all cancellation and refund requests are submitted on time so we can provide the best possible service!